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Frequently Asked Questions


- All orders that are in stock, after receiving your order confirmation, ships in 1-2 business days. For 2nd Day Delivery option, it will take 1 business day to process and ship the order. Please note that "business days" refers to Monday - Friday. Orders made after 11AM EST on a Friday will ship the following Monday.

- All pre-order or out of stock items will ship when they become available. Please contact support@sandmarc.com for status updates on pre-order and out of stock items.

For international shipments, all customs, duties and taxes are the responsibility of the customer. As the taxes and duties vary by country, please check with your customs office for estimated cost.

SANDMARC ships to the countries listed on our SHIPPING page.

For shipping and delivery times, please visit our SHIPPING page.


To return an item, please return HERE

We guarantee SANDMARC products to be free of defects in materials and workmanship to the original buyer for the lifetime of the product. This warranty does not cover damage due to misuse or extend to any SANDMARC product that has been modified. Only original SANDMARC products are covered under this warranty.


We accept credit cards (Visa, Mastercard, American Express, and Discover), Paypal, Apple Pay, Android Pay and Amazon Payments.

Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

To cancel an order, please first contact support@sandmarc.com. Once we receive your email, we will initiate a refund within 24 hrs. Refunds might take 3-5 business days depending on your bank account, credit card company, etc.